Customer Services

At Bambrella we pride ourselves on our customer service on all projects both large and small; from a Parasol to compliment your garden or a corporate project for your beach front hotel, our staff are happy to assist in all stages of the process working with designers, architects or specifiers. On large commercial projects we are happy to work closely together on all aspects so you can be assured that the products you require from Parasols to pavilions will be the most apt and cost effective for your shading requirements.

After Sales Service

All Bambrella® Parasols have been designed so that they all have easily changeable parts. So in the unlikely event that any part of your Parasol is broken this can be changed with ease. Covers can also be replaced if required. Customer satisfaction is of paramount importance to us and we are more than happy to answer any questions you may have.

Whistleblowing and Grievance reporting

Whistleblowers play an important role in exposing poor practice in firms and they have in the past few years contributed intelligence crucial to action taken against firms and individuals. It is in the interests of Bambrella and regulators alike that wrongdoing is identified and addressed promptly. For individuals to have the confidence to come forward, it is vital that firms have in place adequate policies on dealing with whistleblowers and that a senior manager takes responsibility for overseeing these policies. If you have been witness to any instance of poor practice or if you have had any experience, or witnessed any infringement of human rights and wish to report it, please contact us to let us know. Your information will be treated candidly and anonymously.

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Bambrella Accreditations and Services